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Last Updated: February 9, 2026Welcome to AirAisa MOVE SIM.  These Terms and Conditions (“Terms”) govern your use of the website https://linksfielddemo.zendesk.com/hc/en-us (“Site”) and the purchas...

Welcome to AirAsia MOVE eSIM (hereinafter referred to as “this application”, “AirAsia MOVE eSIM”, or “we”). We highly value your privacy and are committed to protecting your personal information. T...

Please note that after scanning the QR code to download eSIM, the order cannot be canceled or refunded. If the network at the destination’s airport is unstable, we recommend that customer complete ...

Please refer to this link for the step-by-step guide: https://linksfielddemo.zendesk.com/hc/en-us/articles/15912589649295-Your-Free-AirAsia-MOVE-eSIM-Redemption-Guide   

You can click the【Privacy Policy】link on this FAQ page to view the full text. It primarily explains the rules for how the platform collects, uses, stores, and protects your personal information, as...

You can click on the 【Terms & Conditions】 link provided on this FAQ page to access the complete and detailed text of the agreement. This document primarily outlines the rules and guidelines governi...

IOS DevicesFind the Settings app icon and tap it.You'll now see a "General" option, tap on it.Next, tap on "About".If your Apple iPhone supports eSlM, when scrolling down you'"find a "EID" section ...

It is clearly indicated if your device is compatible with eSIM products on the eSIM Supported Devices page. You can still purchase the product even if your device is not compatible with eSIM for ot...

It is recommended to install and activate the eSIM at the departure airport. This is to ensure you have a seamless connection right after you reach at your destination.  

No. You can use the eSIM only on one device. As such, one QR code can’t be used multiple times or on multiple devices. Make sure to scan the QR code and activate the eSIM on the device you intend t...