Important Info

• Please note that after scanning the QR code to download eSIM, the order cannot be canceled or refunded. 
• If the network at the destination’s airport is unstable, we recommend that customer complete the activation before departure (at the departure airport) to avoid activation failure due to the poor network connectivity at the destination. 
• During the usage period, if you accidentally deleted the active eSIM, you may try re-scanning the QR code again to re-install the eSIM. Please note that only 1 device can install the eSIM at any point of time. • Please use the eSIM within 60 days after receiving it, otherwise it will be invalid. 
• Please install the eSIM upon arrival at your destination to avoid early calculation or the validity period. 
• Please check that your iOS version is 12.1 or higher. Please note that iPhones sold in Mainland China do not support eSIM. In Hong Kong and Macau, only specific iPhone models (13 mini, 12 mini, SE 2020, XS) have eSIM capabilities. 
• Please check with Samsung’s official website to confirm eSIM compatibility for your Samsung mobile phones. These compatibilities may vary by country. Samsung mobile phones purchased in Taiwan do not support eSIM. 
• External factors such as surrounding landforms, weather, building obstruction, number of users, or location may affect communication quality, internet speed, and quality. 
• Fair Usage Policy (FUP) is a standard implemented by governments and telecommunications companies to protect the rights and interests of local users in using the Internet. If you have concerns about FUP control, please choose a daily fixed traffic or total traffic plan.