Welcome to AirAsia MOVE eSIM (hereinafter referred to as “this application”, “AirAsia MOVE eSIM”, or “we”). We highly value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information, as well as how you may exercise your privacy rights. By using this application, you agree to the terms of this Privacy Policy. If you do not agree, please do not use this application. We recommend that you review this Privacy Policy regularly to stay informed about how we handle your personal information.
1. Information We Collect
2. How We Use Your Information
3. How We Share Your Information
4. Data Protection
5. Your Privacy Rights
6. Cookies and Tracking Technologies
7. Data Retention
8. Children’s Data
9. Cross-Border Transfer Mechanism
10. Policy Updates
11. Contact Us
12. Other Privacy Matters
When you register an account, make bookings, use AirAsia Move eSIM services, or contact customer support, we may collect:
- Account Information: Name, phone number, email address, username, password.
- Payment & Transaction Information: Cardholder name, card number, billing address, booking history, transaction records, loyalty points usage.
- Travel Information: Passport details, date of birth, nationality, traveler profiles (where required).
- Support Information: Information voluntarily provided during customer service inquiries, including attachments or documents.
- Device EID (Embedded Identity Document) and IMEI.
- Physical address (if required by the destination country's law for SIM registration).
When using our application or website, we automatically collect:
- Device Information: Device model, operating system version, IP address, browser type, language settings, device identifiers.
- Usage Data: Interaction logs, clickstream data, session duration, crash logs.
- Location Data: Based on IP or GPS to provide relevant services such as nearby deals, travel suggestions, or fraud prevention.
We may obtain data from:
- Travel Partners: Airlines, hotels, transportation partners, and merchants relevant to your bookings.
- Payment Service Providers: For payment verification or fraud prevention.
- Social Login Providers: If you log in using platforms such as Google, Apple, or Facebook.
AirAsia Move eSIM may use your information for the following purposes:
- Creating and managing your AirAsia Move eSIM account
- Handling bookings, payments, refunds, loyalty points, and itinerary updates
- Providing customer support
- Facilitating travel services and partner interactions
- Enhancing application performance and user experience
- Developing new features and improving existing services
- Conducting analytics to understand user behavior
(Only with explicit consent)
- Sending promotional campaigns, offers, and travel deals
- Conducting surveys or personalized content recommendations
- Fraud detection and user verification
- Compliance with legal, tax, audit, and regulatory obligations
- Monitoring suspicious or prohibited activities
- To facilitate the provisioning and activation of the eSIM profile on your device via our technical partner.
- To comply with mandatory real-name registration laws in various jurisdictions where the eSIM is used.
We disclose personal information only in the following circumstances:
We may share your information with:
- Airlines, hotels, and transportation partners
- Payment processors and financial institutions
- KYC and identity verification service providers (if applicable)
- Cloud hosting providers and technology partners
- Analytics and operational vendors
Information may be disclosed to:
- Government authorities
- Law enforcement agencies
- Regulatory bodies as required by law.
If AirAsia Move eSIM engages in mergers, acquisitions, restructuring, or asset transfers, your information may be part of the business assets.
We may share information with third parties only when you explicitly approve.
We implement security measures to protect your personal data:
- Encrypted data transmission (e.g., SSL/TLS)
- Secure server infrastructure
- Regular security testing and audits
- Strict access controls for employees and partners
Please safeguard your password and login details.
Report any unauthorized activity immediately.
Depending on your jurisdiction, you may have:
- Right to Access your personal data
- Right to Rectification of inaccurate or incomplete data
- Right to Deletion
- Right to Object to processing
- Right to Data Portability
- Right to Withdraw Consent
To exercise these rights, contact us at: esim.support@vibemobile.com.my.
We will respond within a reasonable timeframe.
We use cookies to:
- Enable essential site functions
- Remember your settings and preferences
- Analyze website usage and performance
- Provide personalized offers and advertisements (with consent)
You may disable cookies in your browser settings, but some features may not function properly.
We retain your information only as long as necessary to:
- Provide services
- Meet legal or regulatory requirements
- Conduct audits or resolve disputes
Examples:
- Account Data: Retained until account deletion plus required retention period
- Booking & Payment Data: Retained per financial and regulatory guidelines
- Analytics Data: Anonymized or deleted after usage
AirAsia Move eSIM is not intended for users under 18 years old.
If we find data of a minor, we will delete it promptly.
Your information may be transferred to servers or partners located in:
- Malaysia
- ASEAN countries
- European Union
- United States
- Other operational jurisdictions
We protect cross-border transfers through:
- Standard Contractual Clauses (SCCs)
- Approved international privacy frameworks
- Encryption and secure transmission protocols
We may update this Privacy Policy periodically.
Major changes may be communicated via:
- Email notifications
- In-app alerts
- Website announcements
Continued use of the application constitutes acceptance of the updated policy.
For inquiries, requests, or complaints, please contact: esim.support@vibemobile.com.my.
AirAsia Move eSIM may display links to external websites.
We are not responsible for their privacy practices and encourage reviewing their policies.
Although we adopt strong safeguarding measures, no method of online transmission is completely secure.
Use of this application is at your own risk.
If multiple language versions exist, the English version prevails in case of discrepancies.
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